Digital transformation
As part of the whole DFPC team, 17 Primary Care Digital Facilitators are collectively supporting PCNs and practices to implement improvements by:
- providing hands on advice, guidance, 1-2-1 coaching and training to support local digital transformation initiatives
- working in partnership with local authorities and the VCSE sector to promote the NHS App across Greater Manchester by supporting face-to-face engagement events in communities. This has made a huge difference to people who did not know these services were available, or how to access them digitally
- delivering a shared goal of promoting digital inclusion and encouraging patients to actively take part in their own care.
Key highlights during 2022/23
- Primary care digital teams in localities have been:
- supporting practices on local digital transformation initiatives
- providing advice and guidance to practices about how they can meet website standards
- involved in enhancing the national website evaluation tool as part of the website improvement project.
- Delivering a proof of value pilot (the Lighthouse Project) and providing learnings, best practice and a toolkit for general practice and PCNs
- Extending the deployment of Primary Care Digital First Facilitators to support business change in general practices and PCNs
- Delivering training and learning to Digital Facilitators through the Academy
- Improving connectivity and closer alignment with NHS GM and NHS England through strengthened programme governance arrangements
- Developing programme messaging aligned to national and regional communications
Key highlights during 2023/24
- 36 practice support sessions for Cloud-based Telephony and Virtual Contacts
- 26 NHS App promotion events
- Practice website improvement activity
- 425+ Total number of practice website improvement audits completed
- 248+ Took part in improving practice website journey with recommendations (60% of GM practices)
- 144+ websites improved in line with national guidelines
- NHS App usage increased
- 76% increase logins Jan 23-Jan 24
- 15k appts booked or cancelled in Jan 24
- 173k+ repeat prescriptions ordered in March 24
For more information, contact Kal Panchal, DFPC Programme Director, kal.panchal@healthinnovationmanchester.com.
