GP Community Pharmacist Consultation Service

The General Practice Community Pharmacist Consultation Service (GP CPCS) is a pathway general practices use to refer patients with minor illness or low acuity conditions to a community pharmacist.

A patient referred electronically through GP CPCS will receive a consultation with a pharmacist in the consultation room or remotely, where the pharmacist will clinically assess the patient, referring to summary care records and NICE clinical knowledge summaries as appropriate. The consultation is not a conversation over the counter like the minor ailments service.

Only patients electronically referred from general practice or NHS 111 can be included in this service.

This increased use of pharmacists’ expertise can help make sure patients are provided with the right care by the right person at a time most convenient to them. This helps increase capacity within general practice for the treatment of patients with higher acuity needs.

This service aims to support the local NHS system and improve access to primary care through more effective use of existing resource, capacity, and expertise within the system.

Listen to the GP CPCS podcast to find out more

Download GP CPCS case studies

Benefits for patients

  • Accessible and professional clinical service from the pharmacist of their choice
  • Re-educates patients to go to the most appropriate healthcare professional for their needs

Benefits for general practice

  • Creates capacity – more GP appointments available as those with minor illnesses/low acuity conditions have been referred to pharmacy
  • Patients seen by the right healthcare professional at the right time
  • Builds on and enhances local relationships between primary care providers

Benefits for pharmacy

  • Allows community pharmacy to demonstrate its place within the NHS to manage patients with minor illnesses/low acuity conditions
  • Builds on and enhances local relationships between primary care providers

Benefits for the NHS

  • Cost-effective use of NHS resources to support patients with minor illnesses/low acuity conditions

EMIS link for local services

Information for non-EMIS practices

PharmRefer video: Pinnacle Media (

Snomed codes to be manually added to the patient record for the service:

  • Referral to CPCS 1362511000000107 
  • Declined referral to CPCS 1362521000000101

If a practice has an issue with their PharmRefer account e.g., forgot password, they should email:

If a practice was using Vision or SystemOne when they received their GP CPCS training, but has now migrated to EMIS, they need to contact the EMIS helpdesk to ensure the licence is transferred from PharmRefer to the ‘local services’ button in EMIS.

To do this, practices need to log an incident with EMIS support via the EMIS Now service platform:

Any other issues, please email:

Useful resources