Guidelines for managing patients with dyspepsia in primary care
Dyspepsia is a term that describes a collection of symptoms that affect the oesophagus (gullet), stomach or duodenum (the first part of the small intestine). This pathway provides guidance on managing patients with dyspepsia in primary care.Fibromyalgia Part 2
In this podcast, Lisa and Sara discuss the management of fibromyalgia in general practice with Professor Anthony Jones and Consultant Physiotherapist William Gregory.COVID-19: Episode 9: Suspected Cancer During COVID-19
In this podcast Lisa and Sara speak with Dr Sarah Taylor and Dr Viren Mehta about the challenges in general practice at the moment in assessing and investigating patients for suspected cancer symptoms.Time for Care Quality Improvement for General Practice Nurses
Time for Care Quality Improvement for General Practice Nurses is a two day programme designed for all nurses working in general practice across North West and North East England.Time for Care learning in action programme
The Time for Care programme is at the heart of the General Practice Forward View's support for practices to redesign their care and manage demand more sustainably. Using a variety of means this initiative provided by the NHS England Sustainable Improvement team will give every practice in England the chance to learn about proven innovations that release time for care.Productive General Practice Quick Start
Productive General Practice (PGP) Quick Start is an on-site, hands-on, short term support package for practices that forms part of a local Time for Care programme. Alongside the 10 High Impact Actions the support package provided by NHS England’s Sustainable Improvement team aims to help practices release time for care and build improvement capability.Life QI
The Life QI online platform is a project and programme management tool for quality improvement, using quality improvement approaches and techniques.Quality Improvement Project (QIP) Guidance for GP Trainees
The RCGP has produced this guidance for GP Trainees completing a Quality Improvement Project (QIP) as part of their training.Atrial fibrillation toolkit
This interactive toolkit aims to help healthcare professionals to improve the detection and treatment of people with Atrial Fibrillation.Reporting and Learning from patient safety incidents in general practice
The purpose of this guide is to: • maximise opportunities to learn from patient safety incidents in your practice, and to share learning via organisational or national reporting systems • outline a process for learning from patient safety incidents in your practice. Where appropriate, this guide will signpost existing well-written resources and does not seek to replicate their content.QI Ready eLearning modules
The RCGP has produced eLearning modules to compliment the QI Ready network and self-accreditation process. There are a suite of three modules that will assist you in better understanding quality improvement methodologies.Quality Improvement Hub
The Quality Improvement Hub website provides a range of resources to support organisations to improve the quality of healthcare in Scotland. The tools provided here can support you in your improvement work.Forcefield analysis
Forcefield analysis is an improvement tool that helps you to list, discuss and evaluate the various forces for and against a proposed change.Guide to managing ethical issues in quality improvement or clinical audit projects
This guide is intended to help those responsible to review and develop arrangements for the effective ethics oversight of QI and clinical audit activities, as required.National Diabetes Audit (NDA) 2015-16 publication
The National Diabetes Audit has collected data from 2003-04 to the present day. The latest publication reports on care processes and treatment targets for the audit period 1 January 2015 to 31 March 2016.RCGP Quick guide: Fishbone diagram
This RCGP Quick guide introduces Fishbone diagrams (also called cause and effect analysis) which are used to help to identify and display the root causes of a problem.RCGP Quick guide: Clinical audit
This RCGP Quick guide provides the standard headings for a clinical audit report and gives tips on how to define and fulfil each section. It attempts to keep the process simple and will satisfy the requirements of General Medical Council (GMC) revalidation.National Chronic Kidney Disease (CKD) Audit: National report
This report details the findings of the CKD audit programme which compared GP practice performance against NICE quality standards.RCGP Quick guide: Appreciative Inquiry
This RCGP Quick guide introduces appreciative inquiry, a method that help groups of people working together to learn more from their success and to build on these to generate further improvements.RCGP Quick guide: Externally Sourced Data
This RCGP Quick guide provides a comprehensive list of links to data sources that may be useful when undertaking quality improvement work.RCGP Quick guide: Process and Value Stream Mapping
This RCGP Quick guide introduces process and value stream mapping, techniques that creates a visual representation of all the steps in a process.Safety netting for cancer diagnosis in primary care
This brief guide to safety netting for cancer diagnosis in primary care aims to support healthcare professionals to detect cancers earlier and minimise delayed diagnoses.Resources for Cancer Significant Event Analysis training sessions
This collection of resources are designed to support general practices to deliver effective Cancer Significant Event Analysis training sessions.Example cancer singnificant event analyses with thematic analysis
These fictional example cancer singnificant event analyses (SEAs) demonstrate a varying range of quality. Each contains detailed notes showing both positive and negative examples of reflection, subsequent actions, and impacts following a cancer diagnosis.Training resources for completing an effective cancer significant event analysis
This collection of resources have been developed with a 'train the trainer' approach as a guide to the process involved in completing an effective cancer significant event analysis (SEA).Whitedboard video: Run charts
In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Run charts, a tool that allows practices to analyse data, with minimum use of statistical methods, and helps determine if an improvement has been made.Whitedboard video: Pareto Analysis
In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Pareto Analysis, a statistical technique in decision-making used for the selection of a limited number of tasks that produce significant overall effect.RCGP Quick guide: Diagnostic Survey
This RCGP Quick guide introduces diagnostic survey, a frequently used method used to identify the needs of the target group for any improvement work.Model for improvement for diabetes
Do you want to introduce a change to improve diabetes care? If so, the model for improvement for diabetes allows you to plan and test the change.Healthcare Quality Improvement Partnership
The Healthcare Quality Improvement Partnership is an independent organisation aims to improve health outcomes by enabling those who commission, deliver and receive healthcare to measure and improve our healthcare services. The HQIP website offers resources and support to help measure and improve healthcare services, especially in the areas of national clinical audit and quality improvement.Significant Event Audit
Significant Event Audit - also called Significant Event Review or Analysis - is an increasingly routine part of general practice. It is a technique to reflect on and learn from individual cases to improve quality of care overall.QI Ready self-accreditation
QI Ready is a self approval tool to assist you in better understanding quality improvement methodologies. It offers clear examples of QI in practice and will help you to improve your knowledge and skills in this field.National Clinical Audit of STIs and HIV: Feasibility study report
This one year feasibility study was funded by NHSE, commissioned by the Healthcare Quality Improvement Partnership, and ran from March 2015- March 2016Data sources useful for QI
A reference sheet detailing using data sources of comparative data.Process mapping for diabetes
This process map offers a visual representation of all the steps in the process of caring for patients living with diabetes, from diagnosis of diabetes to annual review.Fishbone diagram for diabetes care
If you are trying to work out why patients don’t turn up for review or why the treatment target for blood pressure is not being met, then the Fishbone diagram for diabetes care can help you.RCGP Quick guide: Significant event analysis
This RCGP Quick guide introduces Significant Event Analysis a technique to reflect on and learn from individual cases to improve quality of care overall.An introduction to statistics for local clinical audit and improvement
This guide sets out the basics of statistical data analysis and presentation for those involved in local clinical audit and improvement projects.What is clinical audit? And other frequently asked questions
A simple guide covering common FAQs on clinical audit.Whitedboard video: Force Field Analysis
In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Force Field Analysis, a tool that helps you to list, discuss and evaluate the various forces for and against a proposed change.Whitedboard video: Cause and effect diagrams
In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces cause and effect diagrams, also known as fishbone diagrams, which are used to help to identify and display the root causes of a problem.Improving the quality of cancer care in primary care
This toolkit developed by Macmillan Cancer Support aims to support the primary care professionals to develop initiatives and programmes which have a positive impact on the care of people daiagnosed with cancer, their families and carers.Enhanced Significant Event Analysis
Enhanced Significant Event Analysis is an NHS Education for Scotland innovation which aims to guide health care teams to apply human factors thinking when performing a significant event analysis, particularly where the event has had an emotional impact on staff involved.Whitedboard video: Control charts
In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces control charts, also known as Shewhart charts, which are used to display the measure of interest over time with the mean plotted as an X bar.Cancer Significant Event Audit Peer Review pilot
This joint initiative undertaken by the RCGP, the National Cancer Action Team and Macmillan Cancer Support, offered anonymised external peer assessment of Significant Event Audits of cancer diagnosis.Whitedboard video: Flowcharts
In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces flowcharts, a tool used to depict the sequence of movements or actions of people or things involved in a complex system or activity.Quality improvement made simple: What everyone should know about healthcare quality improvement
This guide, from The Health Foundation, focuses in particular at what are known as organisational or industrial approaches to quality improvement.Whitedboard video: PDSA cycles
In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces the Plan-Do-Study-Act (PDSA) approach, a technique that allows change to be introduced in a considered way but on a small and manageable scale, measuring the ‘before’ and ‘after’ effects of each change, and provides evidence to assist in maintaining the changes that work.Whitedboard video: Driver diagrams
In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces driver diagrams, which are used to helps you to translate a high level improvement goal into a logical set of underpinning causes or drivers.Significant Event Audit: guidance for primary care teams
This guidance published by NHS Education for Scotland aims to support primary care teams in conducting effective significant event audits with the aim of improving care for all patients.
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