• Patient information leaflet to support patients with dyspepsia

    Dyspepsia is a term that describes a collection of symptoms that affect the oesophagus (gullet), stomach or duodenum (the first part of the small intestine). This leaflet provides information for patients about non-ulcer dyspepsia, the diagnosis given to a patient who has symptoms of dyspepsia when no specific medical cause can be found.
  • Primary Care Knowledge Boost podcast

    Join Dr Sara MacDermott and Dr Lisa Adams, two GPs in the Greater Manchester area, on the Primary Care Knowledge Boost podcast as they interview specialists from different subject areas with the aim of improving the confidence and knowledge of local primary care clinicians.
  • Time for Care Quality Improvement for General Practice Nurses

    Time for Care Quality Improvement for General Practice Nurses is a two day programme designed for all nurses working in general practice across North West and North East England.  
  • The General Practice podcasts

    The General Practice podcasts published by Ockham Healthcare cover a wide range of issues faced by general practitioners and colleuegs in local primary care teams.
  • Diploma in Advanced Primary Care Management

    This is a comprehensive diploma for people who are managing primary care and are becoming responsible for creating and running primary care provision at scale including primary care networks, new care models, GP super practices and GP or other primary care federations.
  • The Coaching Academy

    The Coaching Academy developed by the Innovation Agency, the Academic Health Science Network (AHSN) for the North West Coast, offers online e-learning courses that are free to health and care colleagues to support innovation and improvement.
  • Life QI

    The Life QI online platform is a project and programme management tool for quality improvement, using quality improvement approaches and techniques.
  • Atrial fibrillation toolkit

    This interactive toolkit aims to help healthcare professionals to improve the detection and treatment of people with Atrial Fibrillation.
  • Reporting and Learning from patient safety incidents in general practice

    The purpose of this guide is to: • maximise opportunities to learn from patient safety incidents in your practice, and to share learning via organisational or national reporting systems • outline a process for learning from patient safety incidents in your practice. Where appropriate, this guide will signpost existing well-written resources and does not seek to replicate their content.
  • QI Ready eLearning modules

    The RCGP has produced eLearning modules to compliment the QI Ready network and self-accreditation process. There are a suite of three modules that will assist you in better understanding quality improvement methodologies.
  • Quality Improvement Hub

    The Quality Improvement Hub website provides a range of resources to support organisations to improve the quality of healthcare in Scotland. The tools provided here can support you in your improvement work.
  • RCGP Quick guide: Patient Involvement

    This RCGP Quick guide helps practitioners to ensure that quality improvement work is designed to improve patients’ experience of care as well as their outcomes.
  • QI Ready self-accreditation

    QI Ready is a self approval tool to assist you in better understanding quality improvement methodologies. It offers clear examples of QI in practice and will help you to improve your knowledge and skills in this field.
  • Patients as partners: Building collaborative relationships among professionals, patients, carers and communities

    This guide publsihed by the King's Fund explores shared leadership and what helps to build effective collaborative relationships among health and care professionals, patients, service users, carers and communities.
  • New care models and staff engagement: All aboard

    This briefing paper published by the NHS Confederation brings together the experiences of four vanguards which are placing staff at the centre of new care models.
  • Six principles for engaging people and communities: Definitions, evaluation and measurement

    This document is about creating person-centred, community-focussed approaches to health, wellbeing and care. It builds on the proposed new relationship with people and communities set out in the NHS Five Year Forward View
  • Six principles for engaging people and communities: Putting them into practice

    The six principles were developed by the People and Communities Board, in conjunction with the new models of care ‘vanguards’ sites, to give practical support to services as they deliver the ‘new relationship with people and communities;’ set out in NHS England's Five Year Forward View.
  • Improving GP services: Commissioners and patient choice

    The report presents the findings of Monitor's review of how GP services are working for patients, with a specific focus on the role of choice and competition.
  • Guide to quality improvement methods

    The guide brings together twelve quality improvement (QI) methods, providing an overview of each and practical advice on how and when to implement them, with illustrative case examples.
  • Experience-based co-design toolkit

    This toolkit published by the King's Fund gives a step-by-step guide to improving patient experience of health care using a technique called experience-based co-design.
  • Quality improvement made simple: What everyone should know about healthcare quality improvement

    This guide, from The Health Foundation, focuses in particular at what are known as organisational or industrial approaches to quality improvement.
  • How to develop a patient-friendly clinical audit report

    HQIP's definitive guide to developing clinical audit reports and tools suitable for patients, carers and other lay readers and useful to all involved in clinical audit and quality improvement, featuring guidance, tips, examples and case studies.
  • A Handy Guide to Facilitation

    This guide published by the NHS Institute for Innovation and Improvement outlines tools and techniques to help make group workshops or meetings as productive as possible.
  • The Facilitator’s Toolkit: Tools, techniques and tips for effective facilitation

    This toolkit published by the NHS Institute for Innovation and Improvement provides tools, tips and ideas for facilitating small and large groups.
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