New critical incident and trauma support service

Summary

Free, confidential mental health support for GM health and care staff.

The Greater Manchester Resilience Hub is providing a new specialist service for health and care colleagues affected by critical incidents or traumatic events at work.

The Critical Incident and Trauma Service provides free, confidential mental health support to all NHS staff in Greater Manchester, including those working in primary care, secondary care, Greater Manchester Ambulance Service, plus social care employees within a local authority or the Voluntary Community and Social Enterprise (VCSE) sector.

Funded by NHS Greater Manchester, this new offer replaces the staff wellbeing service to provide a more specialist service.

The offer includes access to:

  • Psychological support for major incidents across GM
  • Support for organisations to develop and sustain trauma and incident support for their workforce
  • Joint work with existing staff mental health and wellbeing providers to ensure consistent pathways and messages for those accessing services
  • Support and consultation for those in workforce, pastoral or wellbeing roles
  • Post-incident support for organisations, teams, managers and individuals
  • Support for individuals experiencing trauma or vicarious trauma in the workplace – including the provision of evidence-based trauma therapy
  • Support for managers and teams experiencing trauma or vicarious trauma in the workplace – including team consultation, workshops, reflective spaces and other bespoke sessions

For more information about the service, visit the Resilience Hub website, call 0330 095 071, or email: GM.help@nhs.net

This is not a crisis service so please use your existing pathways if you are concerned about immediate risk.