Summary
Extra dates have been added to a series of new webinars delivered by the GP Excellence programme and trainer Luan Stewart.
Due to high demand, the PCB’s GP Excellence Programme has added extra dates to a new series of webinars to support practices.
The webinars will run throughout April and May and cover the following topics: new contracts, business continuity and responding well to conflict.
The webinars will be run by Luan Stewart. Luan is a practice manager with 15 years’ experience in general practice and Primary Care Network (PCN) management. She is a mentor for various NHS providers, a professional associate for the Local Medical Committee (LMC) and a peer appraiser.
Luan is also a trainer for areas of practice management.
Please note: some are additional dates to those advertised previously. Please check the booking links below for details.
New contracts
This one and a half hour session gives you the time and understanding to work through the new 24/25 contract changes; new QOF changes and the changes to the PCN DES.
This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare.
Business continuity
This one hour session will give you the tools to produce a high quality business continuity plan which will aid with CQC safe domain areas and ensure that you have the tools to hand to assist with safety concerns. The session will include a useful business continuity plan template and further templates for emergency planning.
Responding well to conflict – supporting your team
This webinar will explore the options of how to best support your staff when they experience conflict, including abuse from patients. This session will also cover the contractual requirements of how you can deal with abusive and violent patients.
If you have any questions, please get in touch with the GP Excellence programme: gm.gpexcellence@nhs.net
