Digital transformation
As part of the whole Digital First Primary Care (DFPC) team, 17 Digital Facilitators (DFs) are collectively supporting Primary Care Networks (PCNs) and practices to implement improvements by:
- providing hands on advice, guidance, one-to-one coaching and training to support local digital transformation initiatives
- working in partnership with local authorities and the Voluntary Community and Social Enterprise (VCSE) sector to promote the NHS App across Greater Manchester by supporting face-to-face engagement events in communities. This has made a huge difference to people who did not know these services were available, or how to access them digitally
- delivering a shared goal of promoting digital inclusion and encouraging patients to actively take part in their own care
Key highlights during 2022/23
- Primary care digital teams in localities have been:
- supporting practices on local digital transformation initiatives
- providing advice and guidance to practices about how they can meet website standards
- involved in enhancing the national website evaluation tool as part of the website improvement project
- Delivering a proof of value pilot (the Lighthouse Project) and providing learnings, best practice and a toolkit for general practice and PCNs
- Extending the deployment of DFs to support business change in general practices and PCNs
- Delivering training and learning to DFs through the Academy
- Improving connectivity and closer alignment with NHS Greater Manchester (NHS GM) and NHS England through strengthened programme governance arrangements
- Developing programme messaging aligned to national and regional communications
Key highlights during 2023/24
- 36 practice support sessions for Cloud-based Telephony and Virtual Contacts
- 26 NHS App promotion events
- Practice website improvement activity
- More than 425 practice website improvement audits completed
- More than 248 (60 per cent of Greater Manchester practices) took part in improving practice website journey with recommendations
- More than 144 websites improved in line with national guidelines
- NHS App usage increased
- 76 per cent increase in logins between January 2023 to January 2024
- 15,000 appointments booked or cancelled in January 2024
- More than 173,000 repeat prescriptions ordered in March 2024
For more information, contact Kal Panchal, DFPC Programme Director, kal.panchal@healthinnovationmanchester.com.
