GP Excellence webinars

This video in the bitesize digital training series focuses on getting the most out of MS Teams. It features Augusta Ward, Patient Care and Management Coordinator, at Cornbrook Medical Practice in Manchester. Augusta has developed a highly effective Microsoft Teams environment at Cornbrook. In the video she talks through some top tips for getting the most out of this highly productive tool in your practice.

Watch the video below, or visit the GMPCB YouTube channel

This video in the bitesize digital training series provides an overview of what Copilot chat is, safe use principles, what it can help with, examples of safe everyday tasks, key takeaways and prompt starter guides for everyday use.

A training guide to accompany the video is also available on the PCB website

Watch the video below, or visit the GMPCB YouTube channel

This video in the bitesize digital training series provides an overview of what DCB0160 is, how it differs from DCB0129, what it looks like in practice, a GPs role and key messages to remember.

A training guide to accompany the video is also available on the PCB website.

Watch the video below, or visit the GMPCB YouTube channel

This video will take you through essential skills for new general practice managers, business managers, operations managers and assistant managers.

It can be viewed all at once or in the six separate sections of the video. Details of the six main sections, including timestamps for each section, can be found below:

• Juggling time – 04:15
• HR – 17:20
• Finance – 44:32
• Health and safety – 01:13:54
• Safeguarding – 01:26:53
• Resilience – 01:33:08

Watch the video below, or visit the GMPCB YouTube channel

This video is designed for managers and assistant managers leading multi-disciplinary teams in general practice. It explores the challenges of managing diverse staff groups and the art of managing upwards, including working effectively with partners on the business side of the surgery.

Participants will gain practical tips and tools to strengthen leadership, communication and team collaboration.

Watch the video below, or visit the GMPCB YouTube channel

This video provides a comprehensive overview of key year-end requirements for general practice. It will guide you through the essential actions needed to prepare for a smooth and compliant year-end process.

The session covers best practices for managing submissions, reviewing key financial and administrative tasks and ensuring all deadlines are met efficiently. 

Watch the video below, or visit the GMPCB YouTube channel

This video supports practice managers to develop clear and practical action plans for their key areas of work. It explores how to prioritise effectively, delegate tasks and manage competing demands within a practice. It also includes practical examples and tools which can be applied in day-to-day practice management. 

The session is suitable for both new and experienced managers who want to strengthen their planning, delegation and workload management skills.

Watch the video below, or visit the GMPCB YouTube channel

A video resource for practice managers to share with staff during Protected Learning Times (PLT) afternoons, covering resilience, stress awareness, support pathways and the shared responsibility for business continuity and dynamic lockdown procedures across the whole practice team.

Watch the video below, or visit the GMPCB YouTube channel

A short, practical video for practice managers that demonstrates how to plan, deliver and review a dynamic lockdown drill for their practice team.

The video explains the purpose of dynamic lockdowns, how to communicate the process clearly to staff and how to run a drill safely and proportionately. It also highlights the importance of staff understanding their individual roles during a lockdown, the link to business continuity and staff wellbeing and how regular drills support a calm, coordinated response in the event of a real incident.

Watch the video below, or visit the GMPCB YouTube channel

This video is the second in a series of four videos covering CQC readiness for general practice which include an introduction to CQC and culture; the five CQC domains through a cultural lens; preparing for inspection – demonstrating culture; and sharing culture – real experiences with a Q&A.

Module 2 explores how culture influences inspection in:

• Safe culture (speaking up, duty of candour, staff wellbeing)
• Effective culture (learning culture, risk management)
• Caring culture (compassion, dignity, inclusion)
• Responsive culture (adaptability, engagement)
• Well-led culture (leadership behaviours, transparency, accountability)

Watch the video below, or visit the GMPCB YouTube channel

This video is the first in a series of four videos covering CQC readiness for general practice which include an introduction to CQC and culture; the five CQC domains through a cultural lens; preparing for inspection – demonstrating culture; and sharing culture – real experiences with a Q&A.

Module 1 covers:

• What is practice culture and why it matters
• An overview of the CQC single assessment framework and inspection process

Watch the video below, or visit the GMPCB YouTube channel

This audio recording talks through the ways to improve your estates to maximise capacity. It includes tips on writing the perfect project initiation document (for funding) and quick wins to improve your current space, including the growth of surgeries due to maximising Additional Roles Reimbursement Scheme (ARRS) roles from your PCN.

This session is suitable for practice managers, business managers, assistant managers, PCN managers and operations managers.

Listen to the recording below, or visit GMPCB’s Spotify account