GP Excellence webinars

A video resource for practice managers to share with staff during Protected Learning Times (PLT) afternoons, covering resilience, stress awareness, support pathways and the shared responsibility for business continuity and dynamic lockdown procedures across the whole practice team.

Watch the video below, or visit the GMPCB YouTube channel

A short, practical video for practice managers that demonstrates how to plan, deliver and review a dynamic lockdown drill for their practice team.

The video explains the purpose of dynamic lockdowns, how to communicate the process clearly to staff and how to run a drill safely and proportionately. It also highlights the importance of staff understanding their individual roles during a lockdown, the link to business continuity and staff wellbeing and how regular drills support a calm, coordinated response in the event of a real incident.

Watch the video below, or visit the GMPCB YouTube channel

This video aims to train practice managers and non-clinical staff on safely and effectively managing proxy access where a nominated person, for example a parent or carer, can access a patient’s online GP service on their behalf.

Key areas covered include:

• What Proxy Access is and why it matters
• Consent, capacity, and safeguarding
• Setting up and managing access in clinical systems
• Roles, responsibilities, and communication tips
• Practical scenarios and common challenges

Watch the video below, or visit the GMPCB YouTube channel

This video is specifically designed for managers working within general practice. The video explores effective ways to support your staff when they face conflict in the workplace, including instances of abuse from patients.

It also covers the contractual obligations and practical steps involved in managing abusive or violent patients.

Watch the video below, or visit the GMPCB YouTube channel

This video assists managers and assistant managers with putting together a succession plan for their practice for both clinical and non-clinical staff.

Watch the video below, or visit the GMPCB YouTube channel

This video equips you with the knowledge and tools to create a high-quality business continuity plan that supports compliance within the CQC safe domain and strengthens your practice’s response to safety concerns.

The video also demonstrates how to run lockdown drills with your team, helping you build confidence and preparedness. It also provides detailed guidance on how to respond to a dynamic lockdown situation, including how to safely lock down your practice in response to emerging external threats.

Watch the video below, or visit the GMPCB YouTube channel

This video guides you through the key steps your practice needs to take to prepare effectively for a CQC inspection.

Watch the video below, or visit the GMPCB YouTube channel

This video provides you with the tools to create a comprehensive business plan for your practice, including practical templates to support business and succession planning which are now key components of the CQC Well-Led domain.

The masterclass webinar is suitable for Practice Managers, Business Managers and Finance Managers.

Watch the video below, or visit the GMPCB YouTube channel

This video gives you the time and understanding to work through the General Medical Services (GMS) Statement of Financial Entitlements Services, look at ways to improve the practice finances with ‘quick wins’ and how to navigate PCSE’s (Primary Care Support England) role in practice finance.

Watch the video below, or visit the GMPCB YouTube channel

In this video, participants will work through the challenges of balancing their current staff and any recruitment areas, examining skill gaps to effectively plan their workforce and maintain efficient and effective operations.

Suitable for Practice Managers, Finance Managers, PCN Managers and Assistant Managers.

Watch the video below, or visit the GMPCB YouTube channel

This video gives you the time and understanding to work through the new NHS 10 Year Health Plan.

It will support you to understand how it impacts your practice now and throughout the next decade.

Watch the video below, or visit the GMPCB YouTube channel

With the current challenges in general practice, many individuals require assistance to strengthen resilience, prioritise workload and maintain overall health and wellbeing.

This video is designed for managers, assistant managers and those in team leader positions to support resilience in both their professional and personal lives.

Watch the video below, or visit the GMPCB YouTube channel

This session will provide you with the time and insights needed to navigate the new 2025/26 contract changes, along with the updated Quality and Outcomes Framework (QOF) and Primary Care Network (PCN) Directed Enhanced Service (DES) changes.

This video is useful for practice managers, business managers, finance managers, PCN managers and assistant managers.

Watch the video below, or visit the GMPCB YouTube channel

This session will support you to achieve good quality appraisals for your staff. It will also support you to understand when a longer in-depth appraisal is required, or when it is acceptable to carry out a shorter appraisal depending on the needs and desires of the team member.

The session will guide you through how to work with the information you receive in an appraisal to improve workplace planning for your team.

This video is useful for anyone in a leadership position who completes appraisals in their team.

Watch the video below, or visit the GMPCB YouTube channel

This session will talk you through the ways to improve your estates to maximise capacity. It will include writing the perfect project initiation document (for funding) and quick wins to improve your current space; including the growth of surgeries due to maximising Additional Roles Reimbursement Scheme (ARRS) roles from your PCN.

This session is suitable for practice managers, business managers, assistant managers, PCN managers and operations managers.

Watch the video below, or visit the GMPCB YouTube channel

With threats to the finances of general practice, there are several single-handed GPs who are finding themselves in this position.

This video will help you prepare for the unknown. The content will help you to know what you need to do if you are faced with this situation, including business cases, Care Quality Commission (CQC changes), communicating with patients and TUPE (Transfer of Undertakings Protection of Employment rights).

This session is suitable for practice managers, assistant managers, operation manager and GP partners.

Watch the video below, or visit the GMPCB YouTube channel

This session will take you through the basics of organising a project, writing a business case for the project and then creating a project plan for any area of project management within general practice.

This session is suitable for practice managers, assistant managers, PCN managers, operations managers, reception managers, digital leads, compliance managers, nurse managers and any team lead positions who take charge of projects.

Watch the video below, or visit the GMPCB YouTube channel

This session will assist you to improve the Quality and Outcomes Framework (QOF) prevalence in your surgery to ensure you are maximising the income in each list size area.

Useful for new managers, data quality lead positions or those getting to grips with QOF management and prevalence.

This session is suitable for practice managers, QOF leads, data quality managers, assistant managers, nurse managers, PCN managers and Operations Managers.

Watch the video below, or visit the GMPCB YouTube channel

This video masterclass works through the new PCN DES covering financial changes and changes to the ARRS allocation, including the ability to hire GPs under the Additional Roles Reimbursement Scheme (ARRS) structure.

The session also touches on the updated global sum value and what this means to practices, including a useful template with all areas of the new contract to help you plan and prepare.

This session is useful for practice managers, business managers, finance managers, PCN managers or assistant managers.

Watch the video below, or visit the GMPCB YouTube channel

This video is the first in a series of four videos covering CQC readiness for general practice which include an introduction to CQC and culture; the five CQC domains through a cultural lens; preparing for inspection – demonstrating culture; and sharing culture – real experiences with a Q&A.

Module 1 covers:

• What is practice culture and why it matters
• An overview of the CQC single assessment framework and inspection process

This audio recording talks through the ways to improve your estates to maximise capacity. It includes tips on writing the perfect project initiation document (for funding) and quick wins to improve your current space, including the growth of surgeries due to maximising Additional Roles Reimbursement Scheme (ARRS) roles from your PCN.

This session is suitable for practice managers, business managers, assistant managers, PCN managers and operations managers.

Listen to the recording below, or visit GMPCB’s Spotify account