In this episode of the Primary Care Knowledge Boost podcast doctors Lisa and Sara talk to GP, Dr Adam Cliffe, from Lockside Medical Centre in Stalybridge about how he and his practice went about changing the model by which patients access the practice.
It is so far working very well for both staff and patients. It’s an interesting talk about change management and one example of how a difficult situation was changed for the better.
Listen to the podcast episode at pckb.org/e/changing-access-models-in-general-practice-a-success-story/
Useful resources:
- House of Commons Committee Report: The Future of General Practice Oct 2022: https://publications.parliament.uk/pa/cm5803/cmselect/cmhealth/113/report.html#heading-0
- The King’s Fund, Innovative Models for General Practice June 2018: https://www.kingsfund.org.uk/publications/innovative-models-general-practice
