This toolkit published by the King’s Fund gives a step-by-step guide to improving patient experience of health care using a technique called experience-based co-design (EBCD).
Access Experience-based co-design toolkit
As well as step-by-step guidance, the toolkit includes videos of people who have taken part in EBCD projects. These help bring to life the successes and range of benefits that can result from implementing this type of improvement project. The toolkit also includes downloadable resources such as template forms, letters, presentations and other materials, to help practitioners plan and carry out this approach.
The toolkit originally stemmed from the Patient-Centred Care Project that was carried out within King’s College London, King’s College Hospital NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust (which later became the King’s Health Partners Integrated Cancer Centre) across breast cancer and lung cancer services, in collaboration with The King’s Fund Point of Care Programme.
This project used EBCD as the approach for improving the experience of patients and staff. It formed part of an extensive transformational programme within King’s Health Partners to improve cancer services for the population of south-east London, and was funded by the Guy’s and St Thomas’ Charity.
