This episode of the General Practice Podcast from Ockham Healthcare, produced in partnership with Practice Index, focuses on how to navigate a Care Quality Commission (CQC) inspection with confidence.
Podcast host, Ben Gowland, is joined by regular guest Claire Houston from Practice Index and Kay Keane, practice manager at Urban Village Medical Practice, to talk through how the practice recently achieved an ‘outstanding’ CQC rating.
Claire and Kay share practical advice and real experiences from the CQC inspection process, from innovative community services to managing the pressures of staff questionnaires and documentation. Kay offers a candid look at how preparation, teamwork, and a strong practice culture can make all the difference.
Claire highlights how practices can use tools and resources from Practice Index to streamline compliance, boost confidence, and maintain readiness all year round.
Claire and Kay also discuss how to turn inspection challenges into opportunities for growth. They cover the importance of clear communication and practical tips for approaching appeals calmly and effectively.
Whether you’re preparing for your first inspection or aiming to strengthen your next rating, this episode is full of valuable insight and encouragement for every practice.
Listen to the podcast episode on the Ockham Healthcare website
