Having the correct workforce in place is vital to delivering the best service to patients, and workforce planning and redesign are key elements to achieving this.

Proactive and personalised care projects can benefit from thinking creatively about the workforce you have in your practice.

The Additional Roles Reimbursement Scheme (ARRS), in particular, provides an opportunity for general practice to think differently about how it can support patients.

Lynn Marsland, Greater Manchester Primary Care Provider Board’s strategic lead for HR, Workforce and Organisational Development, explains how to approach creating the best team to deliver services.