Summary
The webinars will enhance your skills in workforce planning, resilience and responding well to conflict.
A new series of training sessions has been released by the GP Excellence Programme.
The webinars are designed to support people working in general practice and include:
Workforce Planning
This webinar will help you to balance staffing needs, address the recruitment gap and plan an effective workforce.
It’s suitable for: Practice Managers, finance managers, PCN managers, and assistant managers.
Resilience for Managers
Designed to support managers and team leaders in building resilience, managing workload and maintaining wellbeing.
Responding Well to Conflict – for frontline staff
This interactive training, developed by GPs and Practice Managers, equips front-line non-clinical staff and their managers with practical tools to understand, prevent and de-escalate conflict in primary care.
- Thursday 25 September, 2pm to 4.30pm
- Thursday 27 November, 2pm to 4.30pm
- Thursday 12 February 2026, 2pm to 4.30pm
Responding Well to Conflict – for managers
This session explores effective ways to support your staff facing conflict, including contractual obligations and managing abusive or violent patients.
The webinars will be delivered in partnership with experienced trainer Luan Stewart, a practice manager with 15 years’ experience in general practice and Primary Care Network (PCN) management.
Some of Luan’s previous webinars can be viewed on the PCB YouTube channel, including new additions:
- The NHS 10 year health plan
- Resilience for practice managers
We have a range of topics that can be viewed again, including estates planning, appraisals and new contracts.
If you have any questions about the webinars, please get in touch with the GP Excellence programme team: gm.gpexcellence@nhs.net
