Summary
A series of free NHS webinars are available to help general practice create a positive workplace culture.
NHS England (NHSE) is running a series of webinars designed to support those working in general practice to embed the NHS People Promise.
Launched in 2020, the NHS People Promise is a commitment to make the NHS the best place to work. The promise is built around seven key themes and sets out what staff should experience working in the NHS.
Each webinar will explore a different theme and will offer practical advice, tools and examples to support leaders and their teams to create positive, inclusive workplace cultures.
Colleagues are invited to sign up to all sessions that are of interest.
The sessions are suitable for anyone working in general practice who wants to contribute to a positive workplace culture and improve staff experience including, but not limited to, practice managers, workforce or retention leads. Some sessions may also be of benefit to those in wider roles across primary care.
A full list of the sessions, including dates and times, can be found below:
Making Data Count
This interactive session focuses on how to use data meaningfully to drive improvements. The session will introduce statistical process control (SPC) as an effective approach to supports decision making.
Launching the Equality, Diversity and Inclusion (EDI) Plan for Primary Care
Join NHSE as they launch the EDI Plan for Primary Care. Discover practical steps to build fairer, more inclusive workplaces and embed EDI principles into everyday practice.
Freedom to Speak Up – Driving Cultural Change and Retention in General Practice
Learn how Freedom to Speak Up contributes to creating safe, supportive environments across the NHS. This session explores its connection to the People Promise, and how fostering openness can strengthen team culture.
Flexible Working in General Practice
Join NHSE to discover how flexible working can support productivity, retention, and staff wellbeing in general practice. Using case studies and examples, this session introduces flexible working, highlighting its benefits for staff, teams and organisations, and its alignment with the People Promise.
Getting Started with Evaluation
This session introduces a practical approach to evaluation, with a focus on making it relevant, proportionate, and achievable. Learn how to plan and deliver high-quality evaluations that support learning and improvement in general practice.
Creating a Culture of Kindness: Culture, Civility and Respect
Explore how the values of civility, kindness and respect can shape workplace culture. This session highlights their role in supporting the People Promise and creating environments where everyone feels valued.
The People Promise and Customer Care
Discover how great customer care can strengthen relationships in General Practice. This session links excellent service to the People Promise, showing how it enhances both patient and staff experiences.
Further tools and resources to help embed the People Promise can be found on NHS Futures in the NHS Retention Hub. Each of the above learning sessions will also be recorded and shared via the Retention Hub.
Colleagues can also download an updated version of Looking After You Team’s Health and Wellbeing Guide for Primary Care from the PCB website.
