Summary
A series of webinars and training videos will help practices prepare.
A dedicated package of support is available for GP practices to help prepare for a critical incident.
A series of free resources and webinars has been curated and distributed to practices to support them with their training and development.
The resource package is designed to help improve their understanding and confidence in dealing with a serious event that impacts the safety and security of staff and their business.
The package has been created by the GP Excellence programme, in partnership with NHS Greater Manchester, and includes a number of pre-bookable webinars over the next few months:
- Responding Well To Conflict live webinar for frontline staff – Thursday, 12 February, 2pm to 4.30pm
- Responding Well To Conflict live webinar for managers – Tuesday, 17 February, 11.30am to 1pm
- Business Continuity Planning (including Dynamic Lockdown) live webinar – Monday, 23 March, 10am to 11.30am
- Resilience Training for Practice Managers live webinar – Wednesday, 25 February, 2pm-3.30pm
- Being Well: Leadership Training Programme (Session 1) – Wednesday, 4 February, 12.30pm to 2pm
- Being Well: Leadership Training Programme (Session 1) – Tuesday, 10 March, 12pm to 1.30pm
- Being Well: Leadership Training Programme (Session 2) – Thursday, 29 January, 11am to 12.30pm
- Being Well: Leadership Training Programme (Session 2) – Wednesday, 18 February, 12.30pm to 2pm
- Being Well: Leadership Training Programme (Session 2) – Tuesday, 24 March, 12pm to 1.30pm
Participants on the Being Well: Leadership Training Programme are required to attend both Sessions 1 and 2 to complete the course. More course details are on the PCB website.
The package also contains several pre-recorded training videos, for people unable to attend a live session. These are available on the PCB YouTube channel.
- Responding Well To Conflict for managers
- Business Continuity Planning, including Dynamic Lockdown
- Preparing a Dynamic Lockdown Drill for Your Practice
- Resilience Training for Practice Staff
There is also a handy Workforce Wellbeing Support poster, which contains details of free and confidential resources for healthcare professionals, plus a link to health and wellbeing support via the PCB’s online workforce hub.
The dedicated support package was developed following an attack on Crumpsall Synagogue in October 2025.
General practice colleagues highlighted concerns about rising community tensions and increasing levels of abuse toward staff.
A working group, involving NHS GM and Greater Manchester Primary Care Provider Board (PCB) was set up to review how the GP Excellence programme could enhance its support to practices and address some of those concerns.
If you require further information or support, please email the team: gm.gpexcellence@nhs.net
The resources will be regularly reviewed.
