Summary
Supporting dental practice managers to develop their skills, confidence and practical knowledge.
Dental practice managers are invited to book their place on a series of new webinars taking place between October and February.
The webinars are designed to equip participants with the skills, confidence and practical knowledge to lead successfully.
The sessions are suitable for dental practice managers, aspiring practice managers and staff in lead roles.
The webinars will cover four key topics in the following areas: incident reporting, confidence and resilience, difficult conversations and team conflict, and back-office administration (this session will be split into two parts).
The webinars will be facilitated by Berni Wilkinson who has over 25 year’s experience in the dental industry.
With almost a decade of experience in multi-site management, operational leadership, business development and strategic planning, Berni is passionate about supporting new and aspiring dental practice managers to develop the skills, confidence and systems required to lead successfully.
Berni holds a PGDip in Senior Leadership from Alliance Manchester Business School and an Honours degree in Psychology and Counselling from Lancaster University.
All webinars will take place via zoom. Participants can pick and choose which sessions to attend and are advised to add the dates, times and joining links for the sessions they wish to attend to their diary.
Further details and joining links for the first three sessions can be found below.
The sessions focused on back-office administration will take place in January and February 2027. Further details and joining links for these two sessions will be shared nearer the time.
Incident Reporting
This session will provide practical guidance on recognising and responding to clinical and non-clinical incidents, including significant events and near misses.
It will also explore appropriate incident reporting, documentation, Duty of Candour and how practices can learn from incidents to improve patient safety and prevent recurrence.
What you will learn:
- Recognising and responding to clinical and non-clinical incidents
- Significant events, near misses and Duty of Candour
- Incident reporting, documentation and follow-up
- How to learn from incidents and prevent recurrence
12.30pm to 2pm, Tuesday, 6 October, 2026
Confidence and Resilience
This session will focus on developing confidence and resilience when managing challenging situations within the dental practice.
It will provide practical approaches to dealing with pressure, unexpected situations and the demands of leadership.
What you will learn:
- Building confidence when dealing with challenging situations
- Developing resilience in practice leadership
- Managing unexpected and difficult situations
- Supporting yourself and your team during periods of pressure
- Creating a positive and psychologically safe team environment
12.30pm to 2pm, Tuesday, 3 November, 2026
Difficult Conversations and Team Conflict
This session will explore practical approaches to managing difficult conversations and team conflict.
You will learn how to communicate effectively, manage challenging situations professionally and support a collaborative approach within the practice.
What you will learn:
- Approaches to managing difficult conversations
- Understanding and managing team conflict
- Effective communication techniques
- Supporting collaboration and psychological safety
- Managing challenging situations professionally
12.30pm to 2pm, Tuesday, 8 December, 2026
Back-Office Administration – session 1
12.30pm to 2pm, Wednesday, 6 January, 2027
Further details and a joining link for this session will be shared in due course.
Back-Office Administration – session 2
12.30pm to 2pm, Tuesday, 2 February, 2027
Further details and a joining link for this session will be shared in due course.
The webinar series has been commissioned by Greater Manchester Dental Provider Board (DPB), which is a sub-board of Greater Manchester Primary Care Provider Board (GMPCB), as part of its Dental Excellence Programme.
If you have any questions about the webinars, please contact via.pcexcellence@nhs.net
