Wellbeing training for the primary care workforce


Add to your learning and development with the latest workforce wellbeing training.

Three new wellbeing training opportunities are available for the primary care workforce in Greater Manchester.

The training courses are being delivered by the GM Primary Care Health and Wellbeing Programme, led by the Greater Manchester Primary Care Provider Board (PCB).

Initially delivered at a national level by NHS England, the training courses have been rolled out across GM and facilitated by a GM trainer and PCB health and wellbeing programme manager, Dominic Anderson.

Training is available either online or face to face, in small groups, and is suitable for a range of colleagues including patient-facing roles, line managers, health and wellbeing champions and primary care leaders.

Colleagues can choose from:

Handling difficult situations – caring for yourselves and others with compassion

This programme has been delivered online nationally since 2021 to meet workforce objectives as outlined in the NHS People Plan, NHS People Promise, Long Term Workforce Plan and EDI Improvement Plan.

It aims to support skills that are transferable to a range of what can be considered ‘difficult situations’. Delegates reported 95 per cent overall satisfaction with the course content.

The programme aims to support the primary care workforce to stay safe and healthy, with a focus on effective communication skills and wellbeing, and covers:

  • Sharing your challenging situations in a primary care context
  • Understanding the four components of compassion/compassion in action
  • Effective communication for difficult situations – levels of listening, asking better questions, empathetic language
  • Wellbeing – thinking fast and slow, emotional intelligence, the circle of control, compassion fatigue, signposting

This is specifically aimed at primary care patient-facing colleagues, particularly those who are the first point of contact for patients. It takes place either online or face to face via one three-hour module.

Having safe and effective wellbeing conversations

The NHS People Plan sets out the ambition that every member of the NHS have health and wellbeing conversations with their line manager or peers.

As part of this conversation, line managers will have compassionate conversations regarding an individual’s health and wellbeing, and any flexible working requirements, in addition to equality, diversity and inclusion.

Delivered online nationally since 2021, 88.9 per cent of delegates who completed the post-course survey reported that they felt ‘confident’ or ‘very confident’ to initiate a wellbeing conversation after attending the training.

The programme also won two national awards: Personnel Today Health and Wellbeing (Public Sector) Award and Make a Difference Health and Wellbeing Award.

The programme aims to support colleagues to have safe and effective wellbeing conversations and enable them to support or signpost to further support when needed.

This is ideal for primary care line managers, particularly those new to line management or in roles with caring responsibilities for staff, such as health and wellbeing champions and clinical educators.

It’s a single module over three hours, either online or face to face.

NHS Leaders’ Wellbeing Local Programme

This NHS programme was piloted nationally in 2022/23 and is currently being rolled out to develop culture change agents for wellbeing across three Integrated Care Systems in England, including NHS Greater Manchester.

The programme is supported by the NHS Leaders’ Wellbeing Faculty and a Community of Practice.

It aims to strengthen NHS leaders’ skills, knowledge and confidence in how to lead on:

  • Personal wellbeing (self-awareness and self-management)
  • Using behaviours that create and support healthy cultures
  • Using behaviours that build workforce wellbeing in teams

Aimed at primary care leaders, this online or face-to-face course takes place over three modules each lasting two hours.

Please contact Dominic.Anderson3@nhs.net for information on how to access these training opportunities.